Privacy Policy

Privacy Policy for KuleKule Apparel (https://kulekule.in/)

Kule Kule Dressing & Décor Pvt Ltd and www.kulekule.in, respect your privacy. This Privacy Policy outlines the manner your data is collected and used by www.kulekule.in. You are advised to please read the Privacy Policy carefully. By accessing the services provided by www.kulekule.in you agree to collection and use of your data by www.kulekule.in in the manner provided in this Privacy Policy. If you have questions or concerns regarding this statement, you can contact us at +91-9811724104 or email us at [email protected].

Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by www.kulekule.in or to the people that are not engaged, employed or managed by www.kulekule.in.

Through this document, we wish to make you:

      • Aware that you may contact us with your questions or concerns about privacy on this website
      • Aware that by using our websites you are agreeing to the collection of certain data.
      • Feel at ease while using our websites
      • Feel confident while sharing information with us

Details that may be collected from you?

www.kulekule.in collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.

Kindly, note that www.kulekule.in does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does www.kulekule.in have access to, or store, your complete card account information.

We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from “cookies” sent to your browser from web server cookies stored on your hard drive, including but not limited to:

  • Computer-identification information.
  • IP address, assigned to the computer which you use.
  • The domain server through which you access our service.
  • The type of computer you’re using.
  • The type of web browser you’re using.

While you are transacting on our website personally identifiable information collected about you may include:

  • First and last name.
  • Email addresses.
  • Contact details including phone numbers.
  • PIN/ZIP code.
  • Demographic profile (like your age, gender, occupation, education, address and durables owned).
  • Your opinion on services, products, features on our websites.

We may also collect the following information about:

  • The pages you visit/access
  • The links you click on our website
  • The number of times you access the page
  • Things you view, add to bag, add to wish list
  • Other websites you open simultaneously while browsing on ours

When / How do we collect the details?
We will collect anonymous traffic information from you when you visit our website.

We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications from www.kulekule.in (e.g. newsletters, updates). Even when you transact as a guest, we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number etc.).

We use this information to contact you about the services you are using on our website and services in which you have expressed interest.

When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfil your requested service. You must provide contact information (such as name, email, and shipping address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

You have the option to provide demographic information (such as occupation, education and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our website.

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. www.kulekule.in does store this information and the information is used for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at [email protected] to request that we remove this information from our database.


We are the sole owners of your information collected by us at different points on our Website.

We will collect personally identifiable information about you only as part of a voluntary registration process, guest check out, on-line survey, or contest or any combination thereof.


The website contains links to other websites. We are not responsible for the privacy practices of such websites which we do not own, manage or control.


We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.


If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send


you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.


How your details are used?
We use your contact information to send you:

  • Password reminder and registration confirmation.
  • Special offers.
  • Changes in the service policies or terms of use.
  • Event based communications such as order information, renewal notices, invites, reminders etc.

Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.
We use your personal details to:

  • Improve personalized features on our websites to enhance your shopping experience.
  • To contact you for your account / profile related matters or any other reason as may be necessary.
  • To provide the services requested by you example deliver merchandise ordered by you.
  • To preserve social history as governed by existing law or policy.

We use anonymous traffic information to:

  • Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;
  • Recognize your usage privileges to our website.
  • Administer and manage smooth functioning of our website by diagnosing problems.
  • Track your session and activities so that we can understand better how people use our website.

Who do we share your details with?
We do not share or rent your information with third parties except our agents and alliance partners.

Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this website. We do link the information we store in cookies to any personally identifiable information you submit while on our website.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers “help” file. Reference for cookies can be found at www.cookiecentral.com

Policy updates

We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.

If we decide to make changes in our email practices, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Details:

Kule Kule Dressing & Décor Pvt Ltd
25 VPO Sector 112 Village Bajghera
Dwarka Expressway Gurugram Haryana
PIN – 122017
Mob: +91-9811724104 / 7303283369
Email: [email protected]

Terms & Conditions

  • Exchange for first time is Free of Cost which includes exchange of Size, Colour or any article available at www.kulekule.in. No Extra Cost to be charged for first exchange.
  • Incase of Exchange for 2nd time in same order, An exchange fee of Rs 200 will be applicable.

For Refund Returns Policy:

  • Incase of exchange please ensure your delivered Kule Kule product is packed with original Invoice / Tags inside packet only. Please share a picture of box along with courier boy’s contact / mobile details before handing the parcel. Please share picture on +91-9811724104.

NO RETURNS AND EXCHANGE REQUESTS SHALL BE ENTERTAINED POST 7 DAYS OF PRODUCT DELIVERY.
Terms & Condition of service apply

      • For Order related queries, please contact Customer Service Mobile No : +91-9811724104
      • Email : [email protected]

Ordering Policy

      • Our services are only available for articles which are shown in stock on our website
      • No returns / exchange is allowed if product is used or damaged.

Shipping Policy

Kule Kule is committed to delivering your order accurately, in good condition, and on time. Please note our shipping policy as follows:

We make our best efforts to ship each item in your order within 10 working days of the order. However, in some cases, we may take longer, up to 10-20 working days.

We ship on all week days (Monday to Saturday), excluding public holidays.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

For Fast and Secure delivery. Please fill all correct details at the time of placing any order.
Exchange Policy :

      • Exchange for first time is Free of Cost which includes exchange of Size, Colour or any article available at www.kulekule.in. No Extra Cost to be charged for first exchange.
      • Incase of Exchane for 2nd Time in same order, An exchange fee of Rs 200 will be applicable.

In case you are not satisfied with your purchase, you can exchange any product bought from Kule Kule within 7 days from the original date of invoice, provided that the article(s) being returned for exchange is unused, clean, and in their original state and packaging. If any tag and accessories missing in return packet. Return will not be accepted.

For exchange, please contact Customer Service – [email protected]

Incase Of Exchange, the difference of amount can be adjusted against a Voucher only which will be valid for next 30 days. Difference of balance amount will not be refunded back.

Please keep your invoice safe and intact as it is essential to give the same while getting your product exchanged. And Pair should be sent back in proper Kulekule bag/packet.

Claim Policy
Kule kule products are manufactured with utmost care and stringent quality control is always maintained.

In case you find a manufacturing defect in the product purchased, kindly contact Customer Service – [email protected] 

Claims are entertained only against manufacturing defects and admissible when products have been appropriately used. All minor defects will be considered for repair first and not replaced.

Definition of Major Manufacturing Defect for Footwear

  • Damaged / Discoloured Material
  • Torned / Damaged product

General Terms & Conditions for Exchange / Claims

All articles being returned for exchange / claim must be accompanied by original Invoice.

No warranty/guarantee/exchange for articles purchased on discount or during sale period.

Articles / Products sold, under any promotional scheme including but not limited to discount coupons / gift coupons issued under any promotional scheme of Kule kule or any third party will not be eligible for exchange & Claim.

For exchange , please contact Customer Service – [email protected]
Kule Kule will only offer a replacement against any product available at the store, at the time of the exchange.

Replacement against exchange will be subject to availability of the same product. In case, the same product is not available at the store, then replacement will be adjusted against subsequent purchase at the same.

The value of the replaced product will be equal to the original purchase price of the exchanged /article, as mentioned in the Invoice, irrespective of the current price of the exchanged item.

If the value of the replaced article is less than the original value of the exchanged article, there will be no return. Balance amount will be adjusted against a voucher with a validity 30 days.

If the value of the replaced article is more than original value, then Customer had to pay difference amount by Online Transfer.

The decision of Kule Kule would be considered final in all cases.