Do I need to create an account to place an order?

• It is not mandatory to create an account to place an order, but we do recommend it. By creating an account, you benefit from various advantages, such as easily tracking your order. If you complete your account details, you also enjoy even more extra benefits.

How do I receive confirmation of my order?

• After you have completed your order and payment has been processed, you will receive the order confirmation by email. The confirmation also includes your order number. You can use this if you have any questions about your order. If you have created an account with us, you will of course also see your order in your account.

Can I track the status of my order?

• You will receive the shipping confirmation by email once your order is ready for shipment, along with the Track & Trace code.
• The order confirmation is not yet a shipping confirmation. You will receive the shipping confirmation by email once your order is ready for shipment, along with the Track & Trace code.

I haven't received a confirmation of my order?

• After you have completed your order and payment has been processed, you will receive an order confirmation by email. Haven't received it? It may be that your order confirmation ended up in your spam or promotions folder.

Can I change or cancel an order?

• Once you have placed an order, it is unfortunately no longer possible to cancel or change it. If you are not completely satisfied with the order after receiving it, you can easily return it free of charge.

Can I choose a different delivery address?

• When completing your order, you can choose a different delivery address under delivery options. Unfortunately it is not possible to change the delivery address once the order has been shipped.